Privacy policy

Controller and contact

FREEWEAR trading & fashion services LP, Lordou Vyronos 61–63, 6th Floor, Office 602, 6023 Larnaca, Cyprus. Privacy enquiries: info@free-wear.com. Updated 11 November 2026.

Website and security

Technical connection data, including IP address, time, requested address and browser information, is processed to deliver, troubleshoot and secure the service. This serves our legitimate interest in reliable and secure operation (GDPR Article 6(1)(f)).

Customer accounts, orders and requests

Approved customer, contact, billing and delivery details come from FashionFX. Login data, baskets, orders, reservations and documents support accounts and contract performance (Article 6(1)(b)). Processing business contacts also serves our legitimate interest in the business relationship (point (f)). Change requests, including existing and requested details, are stored for review and emailed to info@free-wear.com. The decision is visible in the account. Statutory record-keeping is based on point (c).

Essential cookies

Cookies support authentication, protection against forged form requests and the shared website/shop language. Authentication expires within eight hours; the language preference lasts up to 365 days. Session cookies may end when the browser closes. You can delete cookies in your browser; blocking essential cookies can prevent login. The Commerce applications do not use analytics or advertising trackers.

Recipients and live showroom

Authorised staff and contracted IT, hosting, email and logistics providers receive the information required for their duties. Email is sent through IONOS. Delivery requires sharing recipient and shipment details with the logistics provider. Joining a Zoom showroom transmits connection and participant details and the audio, video or chat content you choose to share to Zoom. Following a Zoom link or activating the embedded meeting connects to Zoom. See the linked Zoom statement for recipients, possible international transfers and safeguards.

Retention

Account and contract data is retained for the business relationship and outstanding matters. Business records are retained for applicable statutory periods; legal disputes may require longer retention for legal claims. Technical logs follow operational and security purposes. Data must be deleted once its purpose and any retention obligations end. Contact us for the criteria applying to your specific records.

Your rights

Subject to legal requirements, you may request access, correction, erasure, restriction and portability, and object to legitimate-interest processing. Consent can be withdrawn for the future. You may complain to a supervisory authority, including where you live or work, or the Cyprus Commissioner for Personal Data Protection. Required login and order details are necessary for those functions. No solely automated decision with legal or similarly significant effects is made.

info@free-wear.com · Zoom Privacy Statement · Commissioner for Personal Data Protection